SMS program terms

Program description

pepperAssist sends text messages to service contractors, such as plumbers, electricians, cleaners, and handymen, about maintenance and repair work at short-term rental properties they have been hired to service. Messages include job details, requests for a price quote and availability, follow-up questions about the job, and confirmation of whether a quote was approved. All messages are transactional and job-specific. No marketing or promotional messages are sent through this program.

How to opt in

You can opt in in either of two ways. You can sign up on our contractor SMS sign-up page, where you enter your own mobile number and tick a consent box that is not pre-checked. Or, if you have given your mobile number directly to the property manager who hired you, you will receive a single confirmation text asking you to reply YES before any job messages are sent.

In both cases, no job details or other messages are sent until you reply YES to that confirmation text. If you do not reply, you receive no further messages.

How to opt out

Reply STOP to any message to stop all messages immediately. You can also reply CANCEL, QUIT, END, UNSUBSCRIBE, OPTOUT, STOPALL, or REVOKE. You will receive one confirmation that you have been unsubscribed, and nothing after that. To start receiving messages again, reply START or YES.

Help

Reply HELP or INFO to any message for help, or email support@pepperassist.me.

Message frequency and rates

Message frequency varies and depends on how much work you take on. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information collected for SMS purposes is shared or sold to third parties or affiliates for marketing or promotional purposes. This does not include our service providers, such as our SMS platform provider, who process this data solely to deliver messages on our behalf. See our Privacy Policy for how we handle data, and our Terms of Service for the terms governing the service overall.